Sage Pay: An apology message from the MD

A message from Managing Director, Simon Black Hello, Tonight (6th December 2010) Sage Pay suffered service disruption shortly after 6pm for approximately four hours. During this time, many customers were not able to process transactions. The issue is identified as fully resolved and was not related to our new system infrastructure. I can also confirm that our processing systems are now fully operational. The root cause The duration of the issue was due to a number of system diagnostics being carried out to pinpoint the root cause, which we have identified as an obscure problem relating to a background job that was running at the time. This in itself should not have caused an issue, however an existing, but unknown, hardware flaw was triggered — affecting our back-up. I deeply regret the impact that we've had on your business, at what is the worst possible time for our systems to fail. My team and I are entirely focused on supporting your business. We remain completely available, should you wish to contact us and you can get in touch with me personally on simon@sagepay.com Kind regards, Simon Black, MD simon@sagepay.com

Do not reply to this email. Please send your enquiries to support@sagepay.com. This email was sent to myles@i-kos.com because your email preferences are set to receive Sage Pay notifications. Should you wish to be removed please unsubscribe here. Sage Pay (a division of Sage UK Limited) Holborn Hall, 100 Gray's Inn Road, London, WC1X 8AL Tel. 0845 111 4455  Fax. 0845 111 4456 www.sagepay.com © Copyright 2010 Sage Pay (a division of Sage UK Limited). All rights reserved

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